The effect of electronic payment on customer service delivery in nigerian banks fenuga, o j [email protected] abstract this study investigated the effect of electronic payment on customer service delivery, as brought about by problem of satisfying customers need in nigerian banks keywords: electronic payment, electronic banking. And improve the quality of their service delivery, kenyan banks have invested much on technology and have widely adopted electronic and telecommunication networks for delivering a wide range of value added products and services (gok, 2010. Effect of electronic transactions on effective financial service delivery (a case study of gtb, uba and access bank plc) _____ 11 background of the study electronic commerce is now thought to hold the promise of a new commercial revolution by offering an inexpensive and direct way to exchange information and to sell or buy products and.
Electronic banking and profitability of financial institutions essay sample background of the study in recent times, there has been a keen competition in the delivery of financial service or products which has resulted in financial institutions, especially banks, to developing and making use of alternative delivery channels to enhance their activities, increase profitability and in all, gain competitive advantage. E-banking is the use of electronic means to deliver banking services, mainly through the internet the term is also used to refer to atms, telephone banking, use of plastic money, mobile phone banking and electronic funds transfers. Range of value added products and services to bank customers (s teven, 2002) the use of information technology in banking operations is called electronic banking ovia, (2001 ) argued that electronic banking is a product of e-commerce in the field of banking and financial services.
Retail service quality expectation of electronic retail stores essay sample categories free essays we will write a custom essay sample on retail service quality expectation of electronic effect of electronic transactions on effective financial service delivery essay sample quality of service. Electronic tax-filing system is one of the digital services offered by the malaysian government and is an important service to citizens since it is highly related to the tax filing of citizens every year.
However, electronic banking as it is is a product of e-commerce in the field of banking and financial services it’s offers different online services like balance enquiry, request for cheque books, recording stop payment instructions, balance transfer instructions, account opening and other form of traditional banking services. However, one area of electronic-transaction that has proven successful in nigeria is electronic banking (ebanking) the term electronic banking or e-banking covers both computer and telephone banking. It is crystal clear that the premise that electronic nursing certification will better better the quality of patient attention compared to the paper based system is far from the truth. 1the study will contribute to the existing knowledge on the effect of e-banking on profitability on financial institutions 2it will help in modernizing the operation of the central bank to support automated clearing service and update supervisory and regulatory rules for absorbing ict-based banking 3it will be recommended to the commercial banks in creating an awareness campaign through workshop and seminar on the importance and business value of e-banking in financial institutions. Essay on the effects of financial expertise vs financial literacy today, purchases can be made in different ways in this regard, the analysis of my payment methods reveal the growing trend to the wider use of electronic and credit card payments, which comprise the larger part of all payments that i make, whereas cash comprise the minimal level of payments that i make.
Electronic nursing certification brought with it some benefits runing from easy retrieval of patients’ information utilizing the copy-and-paste characteristic ( which allows nurses to copy antecedently documented informations and paste it into the current clip frame ) to drop down bill of fares ( which provides a list of likely options to take from when charting patient’s information ). Same time, unless there is a very well developed capacity to manage electronic records as legally verifiable evidence of entitlements, contractual obligations, policies, or transactions for the period required, a mixed media, paper/electronic, human resource information system is essential. Effect of electronic transactions on effective financial service delivery essay sample categories free essays tags 1 1background of the study we will write a custom essay sample on effect of electronic transactions on effective. That electronic banking is a product of e-commerce in the field of banking and financial services banks are also offering payment services on behalf of their customers who shop in different e- shops.
Complaints on improving service delivery, an issues banks have overlooked, especially when using modern technologies (aker, 2010) the high level of commercial bank customer dissatisfaction with the services has been previously identified (aker, 2010 bichanga & wario, 2014 kombo, paulík & kwarteng, 2016. Electronic-transaction in nigeria is in an embryonic stage however, one area of electronic-transaction that has proven successful in nigeria is electronic banking (ebanking) the term electronic banking or e-banking covers both computer and telephone banking. Service delivery and customer experience rapid developments of self – service technologies are becoming the main service delivery channel in recent years the customer participation is service process is quickly increasing due to this reason service operations managers need to decide to which extend the customer is involved into delivery process.
The financial and non financial performance indicators would consist of: profit, profit growth performance target, sales growth, overall response to competition, future outlook, and success rate in new product launch, overall business performance, customer service management, market research, customer relationship management, customer satisfaction, operational performance, speed, quality service and process improvement. The effect of electronic payment on customer service delivery in nigerian banks fenuga, o j keywords: electronic payment, electronic banking, service delivery, information technology by which personal customer could interface with electronic banking industry financial institutions issue credit/debit cards designed as a system in order. Effect of electronic transactions on effective financial service delivery essay sample 11background of the study electronic commerce is now thought to hold the promise of a new commercial revolution by offering an inexpensive and direct way to exchange information and to sell or buy products and services.